Customer Support
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The Free Plan is a free-of-charge option dedicated to individual users, allowing you to lightly experience the core features of the Notiiv service.
The Pro Plan is a paid subscription for individual users that offers additional benefits, including 1,200 minutes of credit per month and the Key Summary feature. This plan is ideal for users who require more in-depth functionality beyond what the Free Plan provides.
The Team Plan is designed for organizations and requires the purchase of at least five licenses. Please note that a free version of the Team Plan is not available. All meeting content generated under this plan is shared with all team members within the organization.
Meeting records created while using the Free Plan will remain without Pro Plan features (such as Key Summaries) even after the upgrade. However, you can use the credits provided upon Pro Plan subscription to individually add Pro features to your existing meeting records. For any new meetings created after upgrading to the Pro Plan, all Pro features will be applied automatically without consuming additional credits.
Even after transitioning to the Free Plan, meeting records created during your Pro Plan subscription, or existing records where Pro features were added using credits, will be preserved in their current state. However, any new meetings created after downgrading to the Free Plan will be generated based on the standard Free Plan features.
Currently, it is not possible to purchase the Pro Plan without first undergoing the free trial period. However, you can transition to the paid Pro Plan at any time during your free trial by registering a payment method.
Please note that mid-term cancellation is not available during the free trial. If you do not register a payment method by the end of the two-week trial period, your subscription will be terminated automatically.
If you register a payment method during the free trial, the trial will end immediately, and your Pro Plan subscription payment will be processed.
The Pro Plan free trial is a service provided to help users make an informed decision when considering the adoption of our paid services. To prevent unauthorized use of the free trial and to enhance security, we require users to complete a mobile phone identity verification process before starting the trial. We kindly ask for your professional understanding in this matter.
In accordance with relevant laws and internal policies, the identity verification information provided for the free trial will be retained for six months after account withdrawal. Once this period has elapsed, the data will be securely destroyed.
Credits are a service-exclusive currency used to apply advanced Pro Plan features to meeting records generated under the Free Plan, or to utilize Pro Plan capabilities when importing external audio files into the service.
Credits are refreshed every month at midnight according to your billing cycle. Credits are deducted when adding Pro Plan features to Free Plan meetings or when importing external audio files into the service. The deduction is calculated by converting the original audio duration into minutes. Please note that any remaining seconds will be rounded up to the nearest full minute.
For organizations using our Team Plan, credits are provided unrestrictedly (Unlimited) without any additional limitations.
Credits are deducted based on the length of the audio, converted into minutes, with any portion under one minute rounded up. For example, an audio file of 3 minutes and 20 seconds uses 4 credits.
The duration stored in an audio file does not always match the actual length of the audio. To apply the same standard to every user, Notiiv measures duration from the audio that is actually processed, rather than from the value recorded in the file.
Because of this, there can be a difference of roughly one to two minutes between the measured duration and the length you experienced. For example, a 10-minute recording may use 11 credits.
If you believe the credits deducted differ significantly from your actual recording length, please submit a request through [Contact Us] in the Help Center. Our team will review it promptly and help you resolve it.
Including the following details will help us resolve your case faster.
1. Basic information
2. Required for credit-related issues
Even if you cancel your Pro Plan subscription, you will continue to have access to all Pro Plan features until the end of your current billing cycle. Once the cycle concludes, your account will automatically be downgraded to the Free Plan, allowing you to continue using the service.
Even after transitioning to the Free Plan, meeting records created during your Pro Plan subscription, or existing records where Pro features were added using credits, will be preserved and not deleted. However, any new meetings created after the downgrade will be generated and managed based on the standard Free Plan features.
Organization owners can manage organization settings and cancel subscriptions directly through the web management page. Please note that an organization itself cannot be deleted arbitrarily. If a subscription is canceled or a payment fails, the organization will enter a 'Read Only' state for one year. If the account is not reactivated within this one-year grace period, all data within the organization will be permanently deleted.
If you wish to reuse the service after canceling a subscription, you may request reactivation through the Customer Center; your request will be reviewed for validity before proceeding with repayment. In the event that the 'Read Only' status was caused by a simple payment failure, you can immediately restore the organization to its normal state by processing a manual repayment on the admin page.
Essential payment-related notifications (such as payment success/failure, service expiration alerts, and changes to payment methods) are sent via app push notifications. As these are informative messages necessary for the fulfillment of our services, please understand that they are mandatory and will be sent regardless of your marketing consent status.
Payment-related notifications required for organization management (such as payment success/failure, service expiration alerts, and changes to payment methods) are sent simultaneously via your registered email and app push notifications. These are classified as critical informative messages for service operation and are sent exclusively to organization owners, regardless of their marketing consent status.
To protect your valuable information, we have established and operate the following data retention periods:
First, voice data generated during meetings is securely stored for one year from the date of use.
Second, all other service usage data, excluding voice data, is retained for 14 days following the date of account withdrawal. After this period, the data is permanently deleted and cannot be recovered.
Third, to prevent unauthorized use of the service, mobile phone identity verification information is retained for six months after account withdrawal, after which it is securely destroyed in accordance with relevant procedures.
You may proceed with membership withdrawal by scrolling to the bottom of the Settings screen within the service and clicking the 'Withdraw Membership' button. Before proceeding, please carefully review your account information, the withdrawal notices, and the reasons for withdrawal displayed on the screen.
If you wish to recover a withdrawn account, please contact our Customer Support center within 14 days of the withdrawal date (including weekends) for guidance on the recovery process.
Please be advised that account recovery is subject to a review of the validity of your reactivation request. Specifically, reactivation may not be possible for simple mistakes or a mere change of heart.